Frequent Questions

Our experiences go beyond a traditional escape room. We combine the puzzle-solving and teamwork of a traditional escape room with immersive theatre, storytelling, actor interactions and cinematic moments, creating adventures that blur the line between game and live experience.

The SCP Foundation is a fictional organization dedicated to containing anomalous entities, supernatural phenomena, and mysterious objects. Many of our experiences draw inspiration from the SCP universe and other dark fictional worlds. However, Jikai's stories, characters, and adventures are original creations designed specifically for our experiences.

You can make a reservation directly through our website by selecting an available date and time. We also accept reservations by phone. To guarantee your preferred session, we recommend booking in advance, especially during weekends and holidays.

We recommend arriving around 10 minutes before your scheduled session time. Parking in Moscavide can sometimes be difficult, so allow extra time if arriving by car.

No. Unlike traditional businesses, our doors remain closed between sessions and only open for booked groups. Please avoid visiting our location without a reservation.

Not necessarily. Depending on the experience, the story may begin before a traditional briefing takes place. Not every session starts with a member of staff greeting players in the usual way. We encourage all visitors to arrive with an open mind and allow events to unfold naturally.

We recommend wearing comfortable clothing and shoes. Some experiences may require moving around, kneeling, or exploring different environments. Avoid clothing that you would be concerned about getting slightly dusty or dirty.

Mobile phones, smart watches, keys, bags, cameras, flashlights, and other personal belongings are not allowed inside the experience areas. Secure lockers are provided at the start of the session to store them safely. Locker keys are not provided, as they are frequently lost during sessions; instead, lockers are secured electronically and opened by staff at the end of the experience.

Each experience has a minimum and maximum number of participants. Please check the details of the specific experience during the booking process.

The minimum age is 12 years old. Participants under 18 years old should be accompanied by a responsible adult.

The duration varies depending on the experience selected. Unlike a traditional escape room focused solely on puzzles, many of our adventures include immersive elements, exploration and interactive moments that can result in longer play times. The expected duration of each experience is clearly displayed on its individual page and during the booking process.

We offer both small-group and large-group experiences. Because these adventures use different game formats, spaces and staffing requirements, pricing varies depending on the experience selected. A full pricing table is available on our Pricing page. The exact cost of your booking will always be displayed before payment.

Yes. Solo players are welcome on selected small-group experiences. Because the experience is reserved exclusively for you, solo bookings are charged at the two-player rate. Some parts of our adventures are naturally designed around teamwork. When playing solo, our staff will provide alternative solutions or assistance where needed to ensure the experience remains enjoyable and fully playable.

We accept MB Way, credit cards, and debit cards. Depending on the booking, payment on-site may also be available.

Yes. Additional players may be added provided the maximum group size is not exceeded. The additional amount will be paid at the session. Players who do not attend the session are not eligible for refunds.

Yes. All experiences are available in either Portuguese or English, selected during the booking process.

Most of our adventures are designed specifically for small groups. Beyond a certain number of players, it becomes difficult for everyone to participate, explore and engage with the experience at the same time. For larger teams, we offer dedicated experiences designed around bigger groups and different gameplay formats. The player limits for each experience are clearly displayed on its individual page.

Yes. We offer dedicated experiences designed specifically for larger groups. Please see our Large Group Experiences section for more information.

All Jikai bookings are completely private. Your group will never be mixed with another group during an experience. However, we do not currently offer party rooms, event halls, catering, or dedicated spaces for celebrations outside of the escape room experiences themselves.

Some experiences contain darkness, tension, actor interactions, sudden surprises, and horror elements. The intensity varies depending on the experience and selected game mode. We recommend reading the description of each experience before booking to ensure it is suitable for your group.

Yes. Players may leave the experience at any time. However, leaving after the experience has begun does not qualify for a refund.

Reservations can be changed or canceled up to 24 hours in advance without additional costs. Cancellations made after this period will not be refunded. Please contact us as soon as possible if you need to modify your booking.